When ordering goods from Sempiternal Guitars
Ordering:
Upon designing a custom guitar customers are more than welcome to visit the workshop when possible. This has to be strictly by appointment only, the workshop can be a dusty and dangerous place if you’re not expected. If this is not possible we will go into as much detail as possible via email or phone calls. Once the specifications and a quotation have been agreed we require a non-refundable deposit of 40%, this is to cover the initial costs and materials of the build. Sending the deposit constitutes an agreement to these terms and conditions and to the specifications finalised up to the date of the transfer. Sempiternal Guitars reserves the right to cancel an order at any stage prior to actually beginning construction of the project if the luthier believes that the project has developed into something he is not able or willing to build, of course, if we cancel a build then the deposit will be refunded to the client. Custom guitars are non refundable as they are unique products.
The build process and timetable:
During the consultation process, we will try as far as possible to estimate a date to start the custom guitar build and also a projected completion date, this has to stay an estimate though. Every single guitar we build is entirely unique and it is incredibly difficult to be accurate when considering the complexities involved.
During the build we photograph as many processes as we can and send them via email, we urge customers to pay attention to these in order to achieve perfection. We welcome any comments throughout the build and the smallest change can make a great instrument into the perfect instrument for you. Once the specifications of a custom build have been finalised and work on the actual instrument has commenced there will be a 15% surcharge plus material and time costs on any substantial changes to those specifications, ie any changes which mean a change in the woodwork or changes to hardware or pickups. We don’t like having to do this but in the past instruments have gone so far off track that the original specs were unrecognisable and we ended up making a loss on the projects, this also has a direct impact on the build schedule on guitars behind yours in the list. Any changes to the build process have to be confirmed in writing.
Delivery:
Once the instrument is complete we will let you know that it is ready for delivery and that the balance is due. Sending the balance, plus shipping costs signifies that you have seen the photographs and that you agree there are no cosmetic issues with the build and that it was built to meet your specifications. Once the balance and shipping charges have cleared into our account we will arrange the shipping/delivery of your custom guitar, liaising to find the best method and date of delivery. All Sempiternal Guitar instruments are covered by the Limited Warranty as detailed below. If full payment of the balance owing is not paid within 6 months of notification of completion then the instrument will be sold to cover costs and the client will lose all rights to it.
Warranty for custom made Sempiternal Guitars guitars:
1) Warranty Terms and Conditions. SEMPITERNAL GUITARS warrants solely to the original purchaser of this SEMPITERNAL GUITARS musical instrument that the instrument purchased shall be free from defects in materials and workmanship under normal use for as long as the instrument is owned by the original purchaser, and until the ownership of the instrument is transferred to another (unless otherwise noted by SEMPITERNAL GUITARS). This Limited Warranty does not apply: (a) to wear or breakage of frets or strings, or other normal wear and tear of the instrument or its parts; (b) to asserted defects caused by modification, misuse or abuse or improper maintenance of the instrument; (c) to asserted defects involving subjective personal likes or judgements; (d) to asserted defects caused by accident or exposure to extremes of temperature or humidity which cause harm to the instrument; (e) to defects asserted by any purchaser who did not purchase the instrument from an authorized SEMPITERNAL GUITARS dealer in the United Kingdom.
2) Limitation on Obligations. The obligations of SEMPITERNAL GUITARS hereunder are limited to repair or replacement of parts of the instrument found to be defective under this Limited Warranty. In no event shall SEMPITERNAL GUITARS be liable for any indirect, incidental or consequential damages, including but not limited to time, wages or lost profits, of any nature or kind or for damages to or loss of property.
3) No Other Warranties. The Limited Warranty set forth herein constitutes the entire warranty and representation SEMPITERNAL GUITARS. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of the SEMPITERNAL GUITARS musical instrument. NO representation or warranty made by any SEMPITERNAL GUITARS salesperson, dealer, agent, representative or employee shall be binding upon SEMPITERNAL GUITARS other than as set forth herein.
SHIPPING AND RETURNS:
We will post to any address as long the address at which your payment card is registered is also present on your order.
Guitars will be sent via courier, Larger orders can’t be delivered to P.O. boxes or shipping agent addresses.
Items Damaged in Transit:
All orders leave Sempiternal Guitars’ premises, in an original undamaged state. We are not responsible for any damage caused to the items during transit; if your order arrives visibly damaged, take photos before opening the box showing all damage to the packaging, and photos clearly showing all damage to goods. Please contact us with these photos and we can contact the courier used to try and resolve this issue for you. In these situations, we are not in control of the outcome so an immediate refund or exchange may not be available.
RETURNS:
Faulty Goods:
All goods are new unless stated otherwise, and as such should arrive in perfect condition. Should you receive a damaged or faulty item please let us know and we will review the circumstances and provide a suitable resolution. We must be notified of any item found to be damaged or faulty when received within 7 days of receipt, and this item must be returned to us within 14 days of receipt. Please contact us through the links at the bottom of this page and we will send you shipping labels. We will find a reasonable quote for the cost of shipping the item back to us and reimburse this price. If postage costs more than this price a receipt will have to be put forward as evidence, then we will evaluate the price paid and decide if this cost will be refunded.
Any returns of faulty goods which were received more than 7 days ago are accepted on a case by case basis with return postage payable by the customer.
We do not refund or exchange non faulty goods.
Privacy Policy:
We do not store credit card details nor do we share customer details with any 3rd parties. We value your privacy, member’s details are stored securely and are used for any third party marketing.
Disclaimer:
All visits to the workshop and guitar repairs are taken at the owner’s risk.
Additional Terms and Conditions
Sempiternal Guitars does not accept responsibilities beyond those set forth here, including any liability for products not being available for use, or for the provision of services and support. Sempiternal Guitars shall not be liable for loss of profits, loss of business, or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. Customer agrees that for any liability related to the purchase of products or services, Sempiternal Guitars is not liable or responsible for any amount of damages above the amount paid by the customer for the purchase of products or services. Under no circumstances, including, but not limited to, negligence, shall Sempiternal Guitars be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of profit arising out of the use, or the inability to use, the materials on this site, even if Sempiternal Guitars has been advised of the possibility of such damages. If your use of the materials or information on this site results in the need for servicing or repair, Sempiternal Guitars shall not be liable for any costs incurred. Sempiternal Guitars continually upgrades, improves, and revises its products and services to provide customers with new products and services. Sempiternal Guitars may revise or discontinue products at any time without prior notice to customers. Natural oil and/or wax finishes with stains are liable to fading during the first year and stains on varnished instruments will fade through exposure to natural light. Sempiternal Guitars will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet or catalogue are possible. * “All shipping costs” refers to both the shipping and handling costs from us to the customer, as well as the cost of returning the item by the customer to us. These terms are subject to change without notice. The use of this website is subject to the following terms of use: A) The content of the pages of this website is for your general information and use only. It is subject to change without notice. B) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. C) Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. D) This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. E) Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. F) From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). G) Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Thank you for taking the time to read this – Sempiternal Guitars